Merrimack Valley Training Center

'Sharing Ideas ... Finding Solutions'

Dealing with Challenging Customers

Course Description:

This three (3) hour course was developed for several of our clients to help their employees provide more effective customer service when dealing with challenging customers. Learn techniques that can defuse tense verbal and physical confrontations with irate customers. Raise your level of situational awareness. Increase customer satisfaction and employee safety through this innovative course.

Intended Audience: This course was designed with the following types of workers in mind: customer service, collections staff, field service staff, or anyone in a customer facing role.

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Expected June 2025

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